Frequently Asked Questions

About Our Products
What materials are your products made from?

We use premium, high-quality materials, including 100% cotton and cotton-blend fabrics that are soft, comfortable, and durable. All of our designs are hand-pressed with care.
Do your items run true to size?

All of our apparel is thoughtfully designed for comfort and versatility. Most customers find our items run true to size.

Adult styles feature a relaxed unisex fit and are available in sizes Small through 3XL. Youth unisex sizes range from Small to XL for kids and teens, and toddler and baby sizes are available from 3M to 5T—so everyone can find their perfect fit.
How do I care for my Jesus My Rock apparel?

To keep your apparel looking its best, we recommend washing inside out in cold water with like colors. Tumble dry on low heat or hang to dry. Avoid ironing directly over the design to preserve its quality and longevity.
Are your designs faith-based?

Yes! Every design is created with purpose and made to reflect a bold and authentic relationship with Jesus. Jesus My Rock is more than a brand — it’s a movement to help believers wear their faith boldly, stand firm on God’s truth, and spark conversations that point to Christ.
Where are your products manufactured?

We source high-quality blanks and transfers from trusted suppliers, including local print shops and established U.S. distributors. We thoughtfully select our partners to ensure every product meets our standards of quality, comfort, and value.

Orders & Shipping
When will my order ship?

Because each item is made to order, please allow 5–10 business days for processing and production before shipment. Orders begin processing 24 hours after they are placed. Orders placed on weekends or holidays will begin processing on the next business day.
How long does shipping take once it ships?

Once your order has shipped, standard U.S. delivery typically takes 3–5 business days, depending on your location. Expedited shipping options may be available at checkout.
Do you ship internationally?

We currently ship within the United States. Expanding internationally is something we’re prayerfully working toward as we grow. Thank you for your patience and support!
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey right to your door.
Can I cancel or change my order?

Since all items are made-to-order, you can cancel or make changes within 24 hours of placing your order, before production begins. After that, we aren’t able to modify orders, but we’ll always do our best to help!
What if my order arrives damaged or incorrect?

We’re sincerely sorry if we missed the mark! Please contact us at info@jesusmyrockco.com with photos of the issue.

  • Damaged items: Contact us within 30 days of delivery.
  • Incorrect items: Contact us within 30 days of delivery.

[View full policy here!]

Returns & Exchanges
What is your return policy?

We are sincerely sorry if we missed the mark! We offer returns on Damaged or Incorrect Items. Please contact us within 30 days of delivery. [View full return policy here!]

Because each item is made-to-order, we are unable to accept returns or issue refunds for:

- Change of mind
- Style preference
- Color preference
- Ordering the wrong item (We can assist with an exchange)
- Incorrect shipping address entered at checkout (please double-check before ordering)

Thank you for understanding and supporting our small business!
Can I exchange my item for a different size?

Yes! We’re happy to help with size exchanges. Please contact us within 14 days of delivery to request an exchange. Since each item is made-to-order, we cannot accept returns for change of mind, but we’ll do our best to assist you with a size swap.
Are any purchases final sale?

Because each item is made-to-order, all purchases are final sale unless your item arrives damaged or incorrect. We’re happy to assist with size exchanges or to resolve any issues with damaged/incorrect items, but we cannot accept returns for change of mind, style, color, or ordering the wrong item. Thank you for understanding.

Shipping Policy

Last Updated: February 27, 2026

Thank you for shopping with Jesus My Rock Co.
We are honored to serve you! Rest assured that each item is made to order with intention and care.

Order Processing & Production Time

All items are made to order. Please allow 5–10 business days for processing and production before your order ships.

Orders begin processing 24 hours after they are placed. If you need to request a change or cancellation, please contact us within that 24-hour window. While we cannot guarantee changes after processing begins, we will always do our best to assist you.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Time

Once your order has shipped, standard U.S. delivery typically takes 3–5 business days, depending on your location.

Expedited shipping options may be available at checkout.

Please note that shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer promotional free shipping during select times at our discretion.

Shipping Responsibility

Jesus My Rock Co. is not responsible for:

  • Carrier delays

  • Lost or stolen packages marked as delivered

  • Incorrect shipping addresses provided at checkout

  • Delays caused by weather or other circumstances outside of our control

If you experience an issue with your shipment, please contact us at info@jesusmyrockco.com and we will gladly assist you.

Shipping Locations

We currently ship within the United States.

Return & Exchange Policy

Last Updated: February 27, 2026

We truly pray you love your Jesus My Rock Co. apparel. Because each item is made to order especially for you, our return policy is designed to protect both our customers and our small business.

Size Exchanges (14 Days)

We are happy to offer size exchanges only within 14 days of delivery.

To qualify for a size exchange:

  • Item must be unworn

  • Item must be unwashed

  • Tags must remain attached

  • Item must be in original condition

Customers are responsible for return shipping costs for size exchanges.

At this time, we do not offer refunds for sizing issues.

Returns for Preference

Because each item is made to order, we are unable to accept returns or issue refunds due to:

  • Change of mind

  • Style preference

  • Color preference

  • Ordering the wrong item

Thank you for understanding and supporting our small business model.

Damaged, Defective, or Incorrect Items (30 Days)

If your item arrives:

  • Damaged

  • Defective

  • Or you receive the wrong item

Please contact us within 30 days of delivery at:

Info@jesusmyrockco.com

Include:

  • Your order number

  • Clear photos of the issue

If the issue is verified, we will gladly replace the item or issue a refund to your original form of payment. We will cover shipping costs for approved damaged or incorrect item claims. We truly apologize for missing the mark!

Non-Returnable Items

  • Worn or washed items

  • Items without original tags

  • Final sale or clearance items (if applicable)

Questions?

Please reach out to:
Info@jesusmyrockco.com

We are always happy to help!