Frequently Asked Questions

About Our Products
What materials are your products made from?

We use premium, high-quality materials, including 100% cotton and cotton-blend fabrics that are soft, comfortable, and durable. All of our designs are hand-pressed with care.
Do your items run true to size?

All of our apparel is thoughtfully designed for comfort and versatility. Most customers find our items run true to size.

Adult styles feature a relaxed unisex fit and are available in sizes Small through 3XL. Youth unisex sizes range from Small to XL for kids and teens, and toddler and baby sizes are available from 3M to 5T—so everyone can find their perfect fit.
How do I care for my Jesus My Rock apparel?

To keep your apparel looking its best, we recommend washing inside out in cold water with like colors. Tumble dry on low heat or hang to dry. Avoid ironing directly over the design to preserve its quality and longevity.
Are your designs faith-based?

Yes! Every design is created with purpose and made to reflect a bold and authentic relationship with Jesus. Jesus My Rock is more than a brand — it’s a movement to help believers wear their faith boldly, stand firm on God’s truth, and spark conversations that point to Christ.
Where are your products manufactured?

We source high-quality blanks and transfers from trusted suppliers, including local print shops and established U.S. distributors. We thoughtfully select our partners to ensure every product meets our standards of quality, comfort, and value.

Orders & Shipping
When will my order ship?

Because each item is made to order, please allow 5–10 business days for processing and production before shipment. Orders begin processing 24 hours after they are placed. Orders placed on weekends or holidays will begin processing on the next business day.
How long does shipping take once it ships?

Once your order has shipped, standard U.S. delivery typically takes 3–5 business days, depending on your location. Expedited shipping options may be available at checkout.
Do you ship internationally?

We currently ship within the United States. Expanding internationally is something we’re prayerfully working toward as we grow. Thank you for your patience and support!
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey right to your door.
Can I cancel or change my order?

Since all items are made-to-order, you can cancel or make changes within 24 hours of placing your order, before production begins. After that, we aren’t able to modify orders, but we’ll always do our best to help!
What if my order arrives damaged or incorrect?

We’re sincerely sorry if we missed the mark! Please contact us at info@jesusmyrockco.com with photos of the issue.

  • Damaged items: Contact us within 30 days of delivery.
  • Incorrect items: Contact us within 30 days of delivery.

[View full policy here!]

Returns & Exchanges
What is your return policy?

We are sincerely sorry if we missed the mark! We offer returns on Damaged or Incorrect Items. Please contact us within 30 days of delivery. [View full return policy here!]

Because each item is made-to-order, we are unable to accept returns or issue refunds for:

- Change of mind
- Style preference
- Color preference
- Ordering the wrong item (We can assist with an exchange)
- Incorrect shipping address entered at checkout (please double-check before ordering)

Thank you for understanding and supporting our small business!
Can I exchange my item for a different size?

Yes! We’re happy to help with size exchanges. Please contact us within 14 days of delivery to request an exchange. Since each item is made-to-order, we cannot accept returns for change of mind, but we’ll do our best to assist you with a size swap.
Are any purchases final sale?

Because each item is made-to-order, all purchases are final sale unless your item arrives damaged or incorrect. We’re happy to assist with size exchanges or to resolve any issues with damaged/incorrect items, but we cannot accept returns for change of mind, style, color, or ordering the wrong item. Thank you for understanding.

Privacy Policy

Last Updated: February 26, 2026

At Jesus My Rock Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Jesus My Rock Co. operates this website through Shopify to provide you with a secure and seamless shopping experience.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

  • Contact Information: Name, email address, billing address, shipping address, and phone number

  • Payment Information: Payment details are processed securely through Shopify and its payment providers. We do not store your full payment information.

  • Order & Transaction Information: Items purchased, returns, exchanges, and order history

  • Account Information: Login details and preferences if you create an account

  • Device & Usage Information: IP address, browser type, device information, and how you interact with our website

  • Communications: Information you provide when contacting us for customer support

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support and respond to inquiries

  • Send promotional emails (you may opt out at any time)

  • Improve our website, products, and services

  • Prevent fraud and maintain the security of our store

Information Sharing

We respect your privacy and will never sell your personal information. 

We may share your information with trusted third parties who help us operate our business, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Email marketing providers

We may also share information if required by law or to protect our legal rights.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and remember your preferences.

You can disable cookies in your browser settings; however, some features of our website may not function properly.

Data Security

We use industry-standard security measures to protect your personal information. Payment information is encrypted and processed securely through Shopify and its payment providers.

While we take reasonable precautions, no method of transmission over the internet is 100% secure.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Request deletion of your information

  • Opt out of marketing communications

To make a request, please contact us using the information below.

We will not discriminate against you for exercising your privacy rights.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us at: Info@jesusmyrockco.com